My office phone is ringing while I’m on my cell phone with an attorney discussing some details on a real estate closing. I’m alone in the office and the office phone is ringing off the hook, a local call. You never know how you can miss out on a buyer, so I told the attorney I’d call him back as soon as I could and picked up the office phone.
“Buenos días, GoDutch Realty, en qué le puedo servir?” is my usual introduction and the lady at the other end says in English “do you speak English?”. This is very customary in our office because if I’d answer the phone in English, the Ticos who don't speak any English generally hang up on me, not knowing what to say.
The lady on the other end started telling me that she knows it’s a very unusual request but she rented a house in Sarchi and it has a solar heating system on the roof. The solar system is leaking and if I know a plumber to get it fixed.
I answered the lady “I assume you’re calling because you rented the house from Brooke Bishop, our agent who covers the Sarchi area, I can give you Brooke’s phone number and I’m sure Brooke can help you”.
The lady answered “no, Brooke had it also listed but we rented through VRBO in Costa Rica, directly from the owner.”